The problem

Elin runs her flower shop alone, taking orders and questions by email. On a normal week it's manageable, but around Valentine's Day and Mother's Day the messages pile up far faster than she can answer them between arranging bouquets.

What Vira changed

Vira puts time-sensitive orders at the top and drafts accurate answers to the routine questions, delivery dates, opening hours, what's in season. Elin clears her inbox in a few short passes a day instead of being stuck on her phone behind the counter.

The result

• Around 70% of enquiries answered from a Vira draft

• Every order confirmed the same day, even at peak

• About 6 hours a week back during the holiday rush